At EmuFare, we value honesty, transparency, and your peace of mind. We understand that travel plans can change, and we’re here to help you navigate cancellations and refund requests as smoothly as possible. Please note that all cancellations and refunds are ultimately governed by the policies of airlines, hotels, car rental companies, or other travel providers. We encourage all customers to review these terms carefully before confirming a booking.
1. Ticket Types and Refund Eligibility
- Non-Refundable Tickets: Most discounted or promotional fares are non-refundable. These tickets generally cannot be canceled for a refund once issued. We strongly advise checking the fare conditions before finalizing your purchase.
- Refundable Tickets: Refunds on refundable tickets depend on the specific rules of the travel provider (such as an airline or hotel). In certain cases, you may receive travel credits instead of a monetary refund, which can be used for future bookings with the same supplier.
2. 24-Hour Cancellation Policy
You may cancel your booking within 24 hours of purchase without penalty if:
- The cancellation request is submitted within 24 hours of booking, and
- The scheduled departure date is at least 7 days away.
This policy is designed to reflect consumer protection standards. However, please note that final approval still depends on the travel supplier’s rules.
3. Cancellations After 24 Hours
- After the 24-hour grace period, most non-refundable tickets are not eligible for refunds.
- Refundable tickets may still qualify for a partial or full refund, depending on the airline or hotel’s policies.
- Service fees and supplier cancellation penalties may apply.
- No-shows (failure to board or check-in without notice) are typically ineligible for refunds.
4. Refund Process and Timelines
- Refund requests are processed in the order they are received.
- Airlines or suppliers may take 60 to 90 business days (or longer) to release refunds.
- Customers will be notified via email once a refund is approved, denied, or requires additional documentation.
5. Fees and Deductions
- EmuFare may apply a service or processing fee in addition to any penalties charged by the airline or travel provider.
- Even if a supplier waives their fee, EmuFare’s administrative charges (such as booking or support fees) are non-refundable.
6. Special Circumstances
- Medical or Emergency Cases: Some airlines and hotels may allow refunds or credits for emergencies like illness or bereavement. Documentation (such as a medical certificate or death certificate) may be required.
- Third-Party Bookings: If your booking was made through a third-party supplier, the refund may first be returned to that partner before being issued to you—this may extend the processing time.
7. Refund Disputes and Escalations
- You may contact the travel supplier directly for faster resolution.
- In unresolved cases, you may reach out to consumer protection agencies or regulatory authorities based on local laws.
8. Helpful Tips for EmuFare Travelers
- Choose flexible or refundable fares if your travel plans are uncertain.
- Keep copies or screenshots of your fare rules and booking summary.
- Submit refund requests promptly for quicker processing.
- Always review cancellation terms before confirming your trip.
Summary
- Free cancellation window: Within 24 hours of booking (departure must be 7+ days away)
- After 24 hours: Refund eligibility depends on fare type and supplier rules
- Refund timeline: Typically 60–90 business days
- Service fees: Non-refundable
- Disputes: May require direct communication with suppliers
By booking with EmuFare, you agree to this Cancellation & Refund Policy and acknowledge that final refund decisions rest with the travel supplier.
Contact Us
Email: support@emufare.com
