Price Match Promise – EmuFare

At EmuFare, we're committed to helping you get the best possible deal every time you book. That’s why we offer our Price Match Promise (PMP) — if you find a lower all-inclusive fare for the same trip on a major online travel agency (OTA) within 24 hours of booking with us, we’ll match that price and refund you the difference. Because at EmuFare, great service should always come with great savings.

What Counts as a “Same Itinerary”?

To qualify for our Price Match Promise, the lower-priced fare must match every detail of your original EmuFare booking, including:

• Airline and flight number
• Travel date(s) and route(s)
• Number of passengers
• Cabin class or seat type

Only itineraries that are identical in all aspects will be eligible for a price match.

Why Must the Fare Be “Available and Bookable”?

The lower fare you find must be live and bookable on the competitor’s website at the time you submit your claim. Our verification team must be able to view and confirm the fare using the details you provide. Fares that are no longer available or cannot be independently verified will not qualify.

How to Request a Price Match

If you discover a qualifying lower fare, simply reach out to us within 24 hours of making your booking.

You can:

Email: support@emufare.com

Please include the following details in your request:

• Your EmuFare booking reference number
• Full details of the lower-priced itinerary (airline, flight number, travel dates, seat type, number of travelers)
• A screenshot or direct link showing the lower fare

Our support team will review your claim and verify the fare. Once confirmed, we’ll give you the option to:

• Keep your existing booking and receive a refund for the difference, or
• Cancel your booking and rebook at the verified lower price.

Exclusions and Limitations

Our Price Match Promise does not apply to:

• Fares with membership-only pricing (such as student, military, or government rates)
• Bulk or consolidator fares not available to the general public
• Vacation packages, hotel bundles, or multi-service deals
• Obvious errors, misprints, or technical glitches on competitor websites

At EmuFare, your trust matters most. We want every traveler to feel confident knowing they’re getting a fair deal backed by real people who care. Book with confidence at EmuFare — where honest pricing meets exceptional service.